Orders and Returns
Ordering at thespiceclub.in is very convenient. We have made possible a wide range of spices and well being products with the aim of facilitating our consumers worldwide to access the best quality spices and well being products without the involvement of any middlemen. You can do bulk buying by simply adding products to your cart or make individual product transactions by clicking on ”Buy Now” against each product.
Qualfis Foodz Private Limited believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that the Qualfis Foodz Private Limited marketing team has obtained on special occasions like Pongal, Diwali, Cirismax, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
- Qualfis Foodz Private Limited does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case of receipt of damaged or defective goods, please report the same to our Customer Service team within 3 days.
Products once sold will not be taken back on any reason except manufacturing defects. When you buy our products/services, (If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund.) To request a refund, for defective goods simply contact us with your purchase details within ninety 3 days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 15 days period.